Navigating Difficult Conversations: Transform conflict into opportunity

Description

Register now for this virtual learning opportunity from Smith College Executive Education!

In today's rapidly changing workplace, the ability to navigate challenging conversations is essential for fostering collaboration and maintaining strong professional relationships. 

Learn the art of handling difficult workplace conversations with confidence and empathy in this interactive Community Keynote session presented by Smith College Executive Education. 

You'll gain a clear, actionable framework to prepare for, structure, and navigate challenging discussions while preserving trust and collaboration. 

• Preparation Techniques: Learn how to clarify goals, anticipate emotions, and approach conversations with a calm mindset. 
• Conflict Resolution Strategies: Discover how to turn disagreements into collaborative problem-solving opportunities. 
• Action-Oriented Outcomes: Develop the skills to craft clear solutions and next steps that build trust and drive progress. 

In addition to practical insights and immediately applicable takeaways, the session includes time for a live Q+A with the presenter. 

About the Presenter 

Dawn Ziegerer holds a Master's degree in Media Studies from Penn State, where she developed a strong foundation in communication theory and practical application. Building on her communication expertise, Dawn teaches professionals how to handle difficult conversations with confidence and empathy. As a coach and facilitator, she delivers workshops at prestigious institutions and Fortune 500 companies and organizations including Harvard Business School, Procter & Gamble, Leidos, Tennessee Valley Authority, Tractor Supply, and MathWorks.

Register here: http://bit.ly/FebruaryKeynote

This lunch and learn style virtual event is open to all, with no cost to attend.
The session is hosted via Zoom, with a recording provided to all who register.